Everyone is welcome at Guinness Storehouse, and we want to make sure you have an enjoyable, memorable, and safe experience with us at the home of Guinness.
This guide was developed to help all our visitors get the most out of their visit; we hope that you find it helpful. If you have any further queries after reading this, please do not hesitate to get in touch at +353 1 4084800 or at info@guinnessstorehouse.com and one of our team will be happy to help. We are always open to suggestions as to how we can improve.
There is a drop-off area available in front of the main entrance on Market Street.
If you are travelling by car or minibus, please drive to the Crane Street Car Park where a number of accessible parking spaces are available close to the entrance.
For information on how to get to the Guinness Storehouse, see our directions page.
Our accessible entrance is located on Market Street. Visitors will need to push the call button to gain access and then follow internal signs to the lift and ticket desks.
Large groups or visitors with special requirements are advised to contact our booking team in advance for advice on access and facilities. You can call us on +353 1 4084800 or email us at info@guinnessstorehouse.com.
If you have already booked your tickets online, our team are ready to check you in with handheld scanners at the admissions lobby.
Carers are offered complimentary admission to Guinness Storehouse. This is limited to one carer per person.
If you’d prefer to schedule a visit during one of our quieter times, Tuesday, Wednesday, and Thursday between 10am and 12 noon are generally less busy with easier access to lifts and facilities.
It’s always best to book online to get the best prices and to ensure that you get the time slots that work best for you.
We want to make sure that all our visitors can have a fulfilling experience at the Guinness Storehouse.
The Guinness Storehouse has three call points on each floor should you require assistance. Once you press these buttons – located on each floor at the three emergency stairwells – a member of our security team will respond to your call and come to your assistance.
Flickering or flashing lights are in use throughout the Guinness Storehouse which could be harmful to individuals with photosensitive epilepsy. However, the visit does not contain any strobe lighting.
There are accessible lifts (or ramps) to bring you to each floor of the experience. Please note the lift dimensions.
Lower Ground to Ground: 1.4m x 1m
Panoramic Lifts: 2.2m x 1.1m
Visitor Experience: 1.5m x 1.1m
Passenger lift on the concourse: 2.4m x 1.1m
The First Aid Room is located on the ground floor. If you require first aid assistance, please alert any member of staff as the Guinness Storehouse always has sufficient trained personnel on site.
The Guinness Storehouse has teamed up with Mobility Mojo to assess our accessibility and we are delighted to have achieved the gold standard rating.
All emergency exits are clearly marked throughout the Guinness Storehouse.
Emergency announcements will be made throughout the building to advise you on what you should do.
Do not use the lift.
Follow the instructions of the Guinness Storehouse personnel and go directly to your nearest stairwell.
If mobility allows, descend the stairs to the emergency exit route.
If you are unable to descend the stairs, wait in the stairwell and the fire marshal for that floor will come to your aid.
The Guinness Storehouse has three call points on each floor should you require assistance. Once you press these buttons – located on each floor at the three emergency stairwells – a member of our security team will respond to your call and come to your assistance.
To ensure your safety at all times, you may be asked to divide your party into smaller groups if you have a large number of wheelchair users. This could result in a delay before you can access some parts of the building.
Also, for health and safety reasons, there is also a limit of four (two in each bar space) on the number of wheelchair users who can access the Gravity Bar at any one time.