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Guinness Storehouse Accessibility Guide

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The purpose of this guide is to ensure that you have an enjoyable, memorable and safe visitor experience in the Guinness Storehouse.

This guide has been produced to give you a full and realistic picture of our facilities, detailing access information and restrictions, as well as details of emergency evacuations.

Arrival

When travelling by car or minibus, please go to the Crane Street Car Park.

A limited number of wheelchair accessible parking spaces are available close to the entrance of the Guinness Storehouse visitors’ parking on a first-come, first-serve basis.

For further information please read our directions to Guinness Storehouse page.

There is a drop off area available in front of the main entrance.

Entrance

The entrance for groups, wheelchairs and pushchairs to Guinness Storehouse is locatedon Market St.

Visitors will need to push the call button to gain access and should follow internal signs to the lift/elevator and ticket desks.

View the Guinness Storehouse map to find the entrance that best suits you.

Buying Tickets

Bookings: please be advised that large groups or groups/visitors with special requirements are advised to contact our bookings department. Please call +353 1 408 4800 or email info@guinnessstorehouse.com prior to arrival for advice about feasibility of the visit, access and facilities.

Buying tickets on arrival: please go to the information desk (+353 1 408 4668) where you will be able to purchase your tickets and get advice about access and facilities.

Online Bookings: if you booked your tickets online please go to the kiosk machine located at the far end of the admissions lobby. Insert your booking reference and your tickets will be printed immediately.

Please note, we offer complimentary admission to Guinness Storehouse for any carers that may be attending.

Guide dogs

Only guide dogs for the blind, service dogs for people with disabilities or working dogs in training are allowed inside the attraction.

The Perfect Time for a Visit

Please be advised that our quieter visit times are Monday to Friday between 9:30 and 12:00. At these times you will find less crowds, lower noise levels and easier access to lifts. In order to ensure the most enjoyable and comfortable experience we do recommend visiting at this time – outside of peak hours.

Book Online for the best rate.

Pour a Perfect pint

On the fourth floor we invite you to pour your very own Perfect Pint of GUINNESS®. Please note that one of our taps is especially adapted to be wheelchair friendly.

Assistive Guide Devices

Handheld text, audio and international sign language guide devices are available free of charge at the Audio Guides Desk on the ground floor.

High / Low Intensity Lighting

Flickering or flashing lights are in use through The Guinness Storehouse which may be harmful to individuals with photosensitive epilepsy.

The Guinness Storehouse does not contain any strobe lighting.

Wheelchairs

The Guinness Storehouse building has wheelchair friendly ramps and/or lifts which allow visits to access to all aspects of the experience.

Lower Ground to Ground disabled access lift - 1.4m x 1.0m

Panoramic lifts - 2.2m x 1.1m

Visitor Experience disabled lift - 1.5m x 1.1m

Passenger lift on the concourse - 2.4m x 1.1m

Mobility Wheelchairs are available free of charge from the Information Desk. (Service subject to availability)

Safety

For safety reasons, groups of wheelchair users may be asked to divide their party into smaller groups, and could possibly experience a delay before they can access specific areas of the premises.

Please note, for health and safety reasons there is a limit of three wheelchair users at any one time in Gravity Bar.

In case of evacuation

A ‘running man’ escape sign denotes all external emergency exit doors.

Emergency announcements are made to advise occupants that a fire or other emergency exists. These announcements are audible in all occupied parts of the premises.

Do not use the lift.

Follow the instructions of the Guinness Storehouse personnel and go directly to your nearest stairs.

There are three stairwells from the 6th floor to the ground floor and two from the 7th floor. All three stairwells are sterile and pressurised to inhibit the spread of fire.

If mobility allows, descend the stairs to the emergency exit route.

If you are unable to descend the stairs, wait on the landing near the doorway and the Fire Marshal/s for that floor will attend in due course and arrange safe descent.

First Aid Centre

The First Aid Room is located on the Ground Floor.

Please ask any member of staff should the need arise for first aid treatment as the Guinness Storehouse has sufficient trained personnel in the workplace at all times.

Toilets

Accessible bathrooms are available throughout the building on lower ground, ground, ground mezzanine,3rd, 4th and 5th floor. Please check your map and/or notice boards on each floor for details.