FREQUENTLY ASKED QUESTIONS

GENERAL INFORMATION

WHAT ARE THE GUINNESS STOREHOUSE OPENING HOURS?

The Guinness Storehouse opening hours are:

Monday to Friday: 10am-5pm 

Saturday & Sunday: 9.30am to 5pm 

These opening hours are subject to change.

Please note that last entry is 5pm, but the building will remain open for a further two hours to allow those ticket holders to do the self-guided tour.

 

IS THE GUINNESS STOREHOUSE BUILDING ACCESSIBLE?

Yes. Everyone is welcome at the Guinness Storehouse and the building is fully accessible. Ramps and/or lifts allow all visitors access to all parts of the Guinness Storehouse. Mobility wheelchairs are available free of charge from the Information Desk (subject to availability) and we can arrange assistance to help navigate the building if required.

Accessible bathrooms — with emergency call buttons — are available on most floors throughout the building. And all our restaurants, bars and shop are accessible with specially adapted counters; you can even pull your own pint at our accessible tap.

Guide dogs, assistance dogs, or working dogs in training are welcome at Guinness Storehouse.

Our accessible entrance, which is also used for group bookings, is located on Market Street. Visitors will need to push the call button to gain access and then follow internal signs to the lift and ticket desks.

There is a drop-off area available in front of the main entrance on Market Street or you can avail of the accessible parking spaces at the Crane Street Car Park.

Handheld text, audio and international sign language guide devices are available at the Audio Guides Desk on the ground floor.

The Guinness Storehouse is proud to be accredited by Ireland’s national autism charity, AsIAm, as a certified autism-friendly attraction. Our staff has been trained on how to best cater to customers with autism or other neurodivergencies, and we offer sensory kits including earplugs at our reception area, along with Sensory Maps and a visual guide to the building.

Once monthly, we also offer Sensory Friendly hours. Those timeslots are marked in purple. You read more about our autism-friendly accreditation here.

Please note that weekends, particularly in the afternoons, can be quite busy at Guinness Storehouse and may not be your preferred time to visit.

For more information on accessibility, please see here or if you have concerns or specific requirements, please do not hesitate to get in touch on +353 1 4084800 or at info@guinnessstorehouse.com and one of our team will be happy to help.

IS THE TOUR SUITABLE FOR CHILDREN?

Yes! The building is child friendly and all areas are accessible for buggies/pushchairs/strollers. Children under the age of 18 must be accompanied by an adult.

Certain add-on experiences, such as STOUTie and Guinness Academy, are for over 18s only. Family tickets can be booked for these experiences, where children can accompany their guardians, but they cannot partake. In all circumstances, children will receive a soft drink. 

GETTING THERE

HOW DO I GET TO THE GUINNESS STOREHOUSE?

The Guinness Storehouse is located in the heart of Dublin’s Liberties. We are easy to find by foot, bike, bus, tram, train or taxi. Check out our getting here page for details on all options or use the Google Map on our contact us page.

Address: Guinness Storehouse, St. James’s Gate, Dublin 8, D08 VF8H, Ireland

IS THERE CAR PARKING AVAILABLE AT THE GUINNESS STOREHOUSE?

Yes. There is a limited amount of free parking available on Crane Street that is offered on a first come, first served basis. Parking on Market Street is reserved for coaches. Please see here for more information on getting to the Guinness Storehouse.

I AM GETTING THE HOP-ON HOP-OFF BUS; DOES IT GO TO THE GUINNESS STOREHOUSE?

Yes. The Guinness Storehouse is a stop on Hop-on Hop-off services operating in Dublin. There is a drop off and pick up stop located at the entrance to Guinness Storehouse.

HOW DO YOU PAY FOR TRAVEL AND TRANSPORT IN DUBLIN?

You can pay in cash, card or by using a TFI Leap Card on trams, trains and buses. Leap Cards are pre-paid travel cards for public transport. They are cheaper and there is a special rate for travellers and tourists. Taxis do not accept Leap Cards as payment. When travelling by taxis, you can use cash or card or by using the Free Now App. All taxis are now required by law to accept card payments.

WHAT APPS CAN I GET TO FIND ABOUT MORE ABOUT TRAVELLING AROUND DUBLIN?

Sometimes, it can be difficult to get around a city you are not familiar with. Luckily, Dublin is a compact city that you can walk around and or use apps from transport providers to give you detailed real-time information. Here are some that might be useful.

TICKETS

WHERE CAN I BUY A TICKET FOR THE GUINNESS STOREHOUSE TOUR?

The best place to purchase tickets and guarantee the best price is by visiting our website. You can find our tickets on many websites and through online tour operators, but you will get the best price here. You can also purchase a ticket at the Guinness Storehouse admissions hall, but availability is not guaranteed (if tickets are sold out online for a certain time, they will not be available at the admissions hall). If you buy a ticket at the Guinness Storehouse, we only accept payment by debit or credit card.

DO I HAVE TO BOOK MY GUINNESS STOREHOUSE TICKET IN ADVANCE?

We strongly recommend booking your visit in advance to secure an available timeslot for you and your group.

HOW WILL I RECEIVE MY TICKETS IF I BOOK ONLINE?

When you purchase your ticket online, you can download the tickets directly from the site onto your device. You will also receive a confirmation email with your tickets and a unique booking reference number.  

HOW MUCH DOES A SINGLE ADMISSION COST TO THE GUINNESS STOREHOUSE?

Our prices vary by date, time and the age of the visitor. Please check our ticket purchase page for the most up-to-date pricing information. Generally, adult ticket prices start from €26; a child ticket (aged 5 – 17) is €10 and children under 4 are free. A family ticket (2 adults and 2 children) starts from €62.

WHAT DOES A FAMILY TICKET INCLUDE?

A family ticket includes entry for two adults and two children. Children’s tickets include the self-guided tour and entry to Gravity bar, where they can enjoy a soft drink. Family tickets can be booked for the STOUTie and Guinness Academy experiences but please note, children are allowed to watch but they cannot partake. Children will receive a soft drink or water. 

DOES THE GUINNESS STOREHOUSE OFFER DISCOUNTED TICKETS?

Ticket rates are determined by the time and date of your visit. For the best rates on tickets, you can book your ticket online on the Guinness Storehouse website.

DOES THE GUINNESS STOREHOUSE OFFER A CONCESSION FOR PEOPLE WITH DISABILITIES?

We do not provide concessions for visitors with disabilities; however, we extend complimentary access to the Guinness Storehouse Experience (self-guided tour) for a single care assistant accompanying you. To secure a carer ticket, proceed to book your own ticket, and then send an email to info@guinnessstorehouse.com, including your booking reference number. Our team will then issue a complimentary ticket for your care assistant.

While the care assistant is granted access exclusively to the self-guided tour, they are more than welcome to accompany you to our other experiences, including STOUTie, Guinness Academy, and Connoisseur Experience.  

If you have vision impairment or low vision, please email info@guinnessstorehouse.com ahead of your visit so we can arrange a guide for your visit.

If you have special requirements or further questions, please email info@guinnessstorehouse.com or call +353 1 4084800. More information is available in our accessibility guide.

IS THERE AN AGE RESTRICTION TO ENTER THE GUINNESS STOREHOUSE?

There is no age restriction. We welcome everyone to the Guinness Storehouse. However, if you are under the age of 18 you cannot drink or purchase alcohol or Guinness 0.0, and you must be accompanied by an adult. Your ticket includes a soft drink. 

CAN I VISIT THE GRAVITY BAR WITHOUT A TICKET?

No, you can only enter the Gravity Bar if you are partaking in the Guinness Storehouse tour. Your tour ticket gives you entry to the Gravity Bar where you will be able to enjoy an included drink, which can be a pint of Guinness, one of our other beers, Guinness 0.0 (over 18s only), or a non-alcoholic drink.

HOW DO I MAKE A GROUP OR TOUR BOOKING?

For information on tour groups and tour operator pricing, please contact the bookings team by emailing info@guinnessstorehouse.com.

Groups of 26 or more can receive a 10% discount on the standard adult ticket price by contacting us at the email address above.

HOW CAN I CHANGE THE DATE AND TIME OF MY GUINNESS STOREHOUSE BOOKING?

Don't worry, you can change the date and time of your visit in the My Booking section of the website or by clicking the ‘Manage My Booking’ link in your confirmation email. Bookings can be changed up to 24 hours before your arrival time. There is no charge for making changes to your booking, but you may be required to pay the difference if you defer to a premium time slot or upgrade your ticket type. 

If you created an account when you purchased your tickets: 

  1. Click the ‘Manage My Booking’ link in your confirmation email or go to My Booking section on this website
  2. Enter your email address and password; check the box beside ‘I'm not a robot’ and click ‘Sign In’
  3. On the account page, click ‘Manage My Booking’. Make your new selection for experience type, number of guests, time and date and proceed to checkout
  4. Download your new tickets form the booking confirmation screen
  5. Your new booking confirmation email will be in your inbox

 

If you used the Guest Checkout when purchasing your tickets , you will need to create an account to amend your booking: 

    1. Click the link under the QR code in your confirmation email that states ‘Create an account to manage your booking'
    2.  You will see an on screen notification for account creation
    3. You will receive an email with instructions to set up your password
    4. Log in into your account with your email and new password
    5. Select 'Manage my booking' under your experience details. Make your new selection for experience type, number of guests, time and date and proceed to checkout 
    6. Download your new tickets form the booking confirmation screen
    7. Your new booking confirmation email will be in your inbox

If you have any difficulties, the bookings team will be happy to help on info@guinnessstorehouse.com or by calling +353 1 408 4800

WHAT HAPPENS IF I FORGET MY PASSWORD?

Go to the My Account page on this website.

Click ‘Forgot Password’.

Enter the email address used when making your booking.

Check the box beside "I'm not a robot" and click "Reset Your Password".

CAN I BUY A GUINNESS STOREHOUSE GIFT CARD?

We currently do not offer gift cards, but you can purchase a ticket on someone’s behalf entering their name and email address in the booking information. Please make sure to take note of the booking reference number on the order confirmation page to share with the person you are gifting it to.

CAN I CANCEL MY GUINNESS STOREHOUSE TICKET?

Once your tickets have been purchased, the ticket is non-refundable. If you cannot make it on a specific day or time you are welcome to change your booking up to 24 hours before your arrival time by visiting My Account or by contacting the bookings team by emailing info@guinnessstorehouse.com or calling +353 1 408 4800

Please visit our Purchase Terms & Conditions page for further details. 

I HAVE A GO CITY DUBLIN PASS; DO I NEED TO BOOK A TICKET OR INFORM YOU WHEN I AM COMING TO THE GUINNESS STOREHOUSE?

If you have a Go City Dublin Pass, please visit reservations.gocity.com to book your ticket. Ensure you have your order number and email address to hand, and you can choose an available date and time to book. You will then receive an email confirming your reservation.

I HAVE BOUGHT MY TICKET THROUGH A THIRD-PARTY SELLER. WILL MY TICKET BE ACCEPTED?

We recommend that you only buy tickets directly from Guinness Storehouse. If you wish to buy through a third-party agent, we recommend this purchase is made through a recognised Guinness Storehouse seller such as GetYourGuide, Dublin Bus and Go City Dublin Pass. All tickets purchased through third-party sellers are done so at your own risk. Queries regarding tickets purchased through third-party sellers must be directed to the point of purchase as the Guinness Storehouse holds no information on your booking.

MY VISIT

WHEN SHOULD I ARRIVE AT THE GUINNESS STOREHOUSE?

We ask that you arrive five minutes before your scheduled time slot. In order to ensure a comfortable experience for all visitors, if you fail to arrive within your allocated 15-minute time slot, your booking will be deferred to the next available time slot. If your booking is deferred to a premium time slot, you will be required to pay the difference. We do not offer discounts if the ticket price goes down.

I HAVE MY LUGGAGE WITH ME, CAN I STORE MY LUGGAGE AT THE GUINNESS STOREHOUSE?

Yes, we have a storage facility to hold luggage while you enjoy the tour. Please note, we cannot store coats or jackets.

WHAT SECURITY MEASURES ARE IN PLACE?

To ensure the safety of our visitors and staff, visitors and their belongings may be subject to a security screening before gaining entry to the Guinness Storehouse.

IS THE GUINNESS STOREHOUSE SELF-GUIDED TOUR AVAILABLE IN SEVERAL LANGUAGES?

Yes. Our self-guided, interactive tour invites you to visit at your own pace. We offer audio guides in English, Italian, French, German, Spanish, Portuguese and Chinese at the cost of €3 each. We also offer the tour in Irish Sign Language on a portable screen at no additional cost. All audio guides can be purchased at the start of your visit.

CAN I TAKE PHOTOS AND VIDEOS INSIDE THE GUINNESS STOREHOUSE?

Absolutely! We encourage you take as many photos as you want – providing it is safe to do so. We’d also love to see images of your experience at the Guinness Storehouse; you can find us on Facebook, follow us on Instagram or tweet us @homeofguinness. Don’t forget to tag us in your photos and tell us all about your trip!

WHAT IS THE GUINNESS ACADEMY?

The Guinness Academy is located on the fourth floor of the Guinness Storehouse. Here you will learn how to pour a pint of the black stuff from one of our stout-pouring specialists. You will learn this enviable skill (which is not as easy as it looks!) and claim a certificate to prove you poured a pint at the Home of Guinness – and then you get to enjoy the pint yourself! Family tickets are available for this experience but please note, children are allowed to watch but they cannot partake. Children will receive a soft drink or water. 

WHAT IS THE GUINNESS STOUTIE?

Located on the fourth floor, the STOUTie allows you to personalise your pint with a selfie printed on the head of your smooth Guinness. This really is a unique experience, a bit of fun and provides you with an unforgettable moment to snap and share – and, of course, you get to enjoy the pint yourself! Family tickets are available for this experience but please note, children are allowed to watch but they cannot partake. Children will receive a soft drink or water. 

WHAT IS THE CONNOISSEUR EXPERIENCE?

Located on the fourth floor, this is an experience that you will never forget. Our beer specialists invite you on an intimate tasting and storytelling journey delving deeper into the origins and tastes of Guinness. As part of a small group and led by a really passionate and knowledgeable host, you’ll share stories over sample beers brewed right here on site. To finish off your unique experience, you’ll learn the enviable skill of pouring your own pint at the Home of Guinness.
We run three sessions daily at 12pm, 2pm and 4pm (times subject to change) and each session lasts approximately 1 hour and 15 minutes. This experience is limited to 16 places and is subject to availability. The Connoisseur Experience is offered in English and is strictly for those over the age of 18.

WHAT IS THE GUINNESS BREWERY EXPERIENCE?

The Guinness Brewery Experience is an intimate and exclusive tour of St. James Gate. Embark on an unforgettable journey through the working brewery that has stood at St. James’s Gate for the past three centuries. A once-in-a-lifetime experience, Guinness lovers will go into the tunnels underground, marvel at modern technology at Brewhouse 4, perfect the art of pouring beautiful Guinness, enjoy a delicious lunch at Guinness Storehouse and finish with a pint overlooking Dublin's skyline at the Gravity bar.

The Guinness Brewery Experience is offered in English and is strictly for those over the age of 18. Due to the historical nature of the Brewery Experience route, should you have any mobility or other special requirements, please email info@guinnessstorehouse.com so that we can discuss how we can best accommodate you and make your visit extra special.

WHAT IS THE GUINNESS STOREHOUSE AND ROE & CO EXPERIENCE?
The Guinness Storehouse and Roe and Co Distillery experience is a really special, unique combo experience. Enjoy the self-guided tour through seven immersive floors at the Home of Guinness, before enjoying a pint of Guinness or Guinness 0.0 in the Gravity bar. Then continue your experience at the Roe & Co Whiskey Distillery, just a five-minute walk away.
There, you will partake in a guided cocktail flavours workshop and choose your whiskey cocktail based on your own unique palate, before finishing with a seasonal whiskey cocktail in the ambient Powerhouse Bar. 
Both experiences offer non-alcoholic options if you would prefer that. This experience is strictly over 18s.
WHAT IS THE GUINNESS STOREHOUSE AND GUINNESS OPEN GATE BREWERY EXPERIENCE?

The Guinness Storehouse and Guinness Open Gate Brewery experience is a really special, unique combo experience.

Enjoy a self-guided tour through seven immersive floors at the Home of Guinness. Enjoy the self-guided tour through seven immersive floors at the Home of Guinness, before enjoying a pint of Guinness or Guinness 0.0 in the Gravity bar. 

Then bring your taste buds to Guinness Open Gate Brewery, where you can try a paddle of exclusive, limited-edition experimental brews in the working experimental brewery. Just a short, four minute walk from the Guinness Storehouse, the Guinness Open Gate Brewery is the Home of Experimentation & Innovation at Guinness.

This experience is strictly over 18s.

HOW LONG DOES THE GUINNESS STOREHOUSE TOUR TAKE?

We recommend allowing at least 90 minutes to explore the Guinness Storehouse with the self-guided experience. However, as the tour is self-guided, you can take it at your own pace and spend as much time as you wish. If you have booked the STOUTie or the Guinness Academy experiences, you should add around another 30 minutes per experience. The Connoisseur Experience will add around another 1 hour and 15 minutes to your tour.

WHERE CAN WE EAT AT THE GUINNESS STOREHOUSE?

There are a range of eating options at The Guinness Storehouse. From our coffee shop on the first floor to the restaurant hub on level five, there is something to suit you if you want a snack, a quick bite or a three-course meal.

1837 Bar & Brasserie is our full-service brasserie named after the year Guinness and oysters were declared a perfect match. You can pre-book a table at the brasserie which has an all-day menu of classics – from Carlingford oysters and our signature Beef & Guinness stew to stone-baked flatbreads and Guinness burgers – all with curated beer pairings.

Arthur’s Bar provides food in a contemporary Irish pub setting. With views across the city, you can enjoy a range of options from bangers & mash and steak sandwiches to smoked salmon and pies – all paired with our great beers. There is no need to book for Arthur’s Bar.

Brewers’ Dining Hall has long benches and big tables which is great for a big group who wants to share a meal together. With its open kitchen, you can enjoy our seafood-inspired menu offering oysters, chowder, seafood pie and moules frites  – and there’s no need to book.

Cooperage Café is on the first floor and is the ideal spot for a quick snack, sandwich, cake or treat before or during your tour with hot drinks served by our brilliant baristas.

SHOPPING

WHERE IS THE GUINNESS RETAIL STORE?

The Guinness Storehouse Retail Store is located on the ground floor of the Guinness Storehouse. Our flagship shop, this store is a one-of-a-kind retail experience housing the largest collection of Guinness merchandise in the world. You can browse in-store after your tour and check out some of the “Storehouse Exclusives”. We are always innovating and frequently collaborate with many different brands and individuals from large retailers such as Carhartt to smaller local artists such as Fatti Burke so keep your eyes open for the latest exciting exclusives. We also carry a range of delicious confectionary, sauces and chutneys from award-winning Irish producers.

We offer an in-store engraving experience that allows you to customise official Guinness glassware with personalised names and messages. Visitors also have the option to pre-order personalised glasses when booking their tickets online.

You can also buy Guinness products from our online store.

CAN I VISIT THE SHOP AT GUINNESS STOREHOUSE WITHOUT A TICKET?

No, visitors cannot visit our flagship store without purchasing an experience ticket. You can however buy Guinness products from our online store.

DOES THE GUINNESS STOREHOUSE SHOP DELIVER?

Unfortunately, we do not offer a delivery service from the Guinness Storehouse retail store. However, visitors to our online store can have their products delivered. 

CAN I AVAIL OF TAX-FREE SHOPPING BENEFITS AT THE GUINNESS STOREHOUSE?

Yes, we offer easy to use tax-free shopping to all non-EU residents subject to tax-free shopping rules.

AFTER MY VISIT

I LOST PROPERTY ON MY VISIT TO THE GUINNESS STOREHOUSE, WHAT SHOULD I DO?

We are sorry to hear you lost something while visiting us. There are a few options on how you can contact us, and we will do our best to locate it for you. Send us a description of the lost item (and its content if applicable) to info@guinnessstorehouse.com; you can also call us at +353 1 408 4800.

I WISH TO MAKE A COMPLAINT ABOUT THE GUINNESS STOREHOUSE, HOW DO I DO THIS?

We take our customer experience very seriously. If you wish to make a complaint, please email info@guinnessstorehouse.com with all the details.

I WOULD LIKE TO PAY A COMPLIMENT TO A GUINNESS STOREHOUSE STAFF MEMBER, HOW DO I DO THIS?

We value your feedback and appreciate that you would take the time to pay a compliment to a team member. You can email your compliments to info@guinnessstorehouse.com.

I WOULD LIKE TO LEAVE A REVIEW FOR THE GUINNESS STOREHOUSE, WHERE SHOULD I DO THIS?

Thank you for wanting to review the Guinness Storehouse. We are always ready and willing to read reviews about your experience to find out what we did right and how we might improve in the future. You can leave a review on any of the following platforms:

OTHER QUERIES

I WOULD LIKE TO KNOW MORE ABOUT SPONSORSHIP OPPORTUNITIES WITH THE GUINNESS STOREHOUSE?

You should contact the Diageo Sponsorship team at sponsorship@diageo.com.

I WOULD LIKE TO HOST AN EVENT AT GUINNESS STOREHOUSE, DO YOU HIRE OUT THE VENUE?

The Guinness Storehouse caters to a wide range of events of all sizes. You can read more about venue hire on our event hire pages or download our brochure here.

I WOULD LIKE TO WORK AT THE GUINNESS STOREHOUSE?

Thank you for your interest in working with us. We're always looking to recruit talented people; you can check out our current vacancies on the Diageo jobs portal.

WHERE IS THE GUINNESS MUSEUM?

The Guinness Museum is an often-used name for the Guinness Storehouse, Ireland’s number one visitor attraction. In 1966, Rupert Guinness, 2nd Lord Iveagh, fulfilled a long-held ambition of opening a Brewery Museum at St. James’s Gate, to display historical brewery artefacts. Located in the old Chemists’ Laboratory on Watling Street, the museum was built to ‘showcase mementoes of Brewery life’. In its lifespan the Guinness Museum welcomed 10,000 visitors. The Guinness Storehouse carried on the tradition and to date has welcomed over 20 million visitors from around the world.

WHAT CAN I DO WITH OLD GUINNESS PRODUCTS LIKE BOTTLES AND CANS?

We regularly get people asking this question. If you have an old Guinness bottle or can at home, we recommend you keep it as a souvenir – but don’t drink any Guinness product that is past its sell by date. If you would like to know more about your Guinness bottle you can contact the Guinness Archive and our team there will be happy to tell you more about its origins. The Guinness Archive has a large collection of Guinness bottles, cans, and labels, many of which are on display at the Guinness Storehouse.

I WOULD LIKE TO GET AN ITEM OF GUINNESS MEMORABILIA VALUED?

We do not provide valuations of old Guinness products, but we can assist in verifying their authenticity. For valuations, we recommend that you contact your local antique specialist or contact the independently run Guinness Collectors Club which provides memorabilia valuations for a fee. You can find them by visiting www.guinntiques.com.

WHERE CAN I FIND OUT MORE ABOUT THE HISTORY OF GUINNESS?

The Guinness Storehouse tour provides lots of information on the history of Guinness. But if you are interested in finding out more, please take a look at the Guinness Archive pages, where you will find further information and can view images from the Guinness Archive collection.

HOW CAN I ACCESS THE GUINNESS ARCHIVE?

Researcher access to the Guinness Archive may be arranged in advance by appointment. Please contact the Guinness Archive team for more information.

DO YOU WORK WITH THE TRAVEL TRADE?

We are honoured to work with travel trade as part of Ireland’s globally-recognised tourism offering. If you are travel trade and would like to work with us, please complete a Contact Us form and one of the team will be in touch.