Frequently Asked Questions

What are the Guinness Storehouse opening hours?

Our opening hours are Sunday, Monday, Tuesday, Wednesday and Thursday: 10am-5pm (last entry 4pm), Friday and Saturday: 10am-7pm (last entry 6pm)

Address
St. James's Gate, Dublin 8, Ireland

What time does the Guinness Storehouse close?

From Sunday to Thursday, we close at 5pm with last admission at 4pm. On Fridays and Saturdays, we close at 7pm with last admission at 6pm.

Is the Guinness Storehouse building wheelchair accessible?

Yes, we have lifts throughout the building to facilitate access for wheelchair users. We also have wheelchairs on site, and we can arrange an assistant to help navigate the building if it is required on the day.

If you have concerns or specific requirements you can let us know by emailing info@guinnessstorehouse.com.

The entrance for groups, wheelchairs and pushchairs to Guinness Storehouse is located on Market Street. Visitors will need to push the call button to gain access and should follow internal signs to the lift/elevator and ticket desks.

Is there car parking available at the Guinness Storehouse?

Free parking is a short walk away on Crane Street. It is offered on a first come, first serve basis. Parking on Market Street is reserved for coaches.

Can I take photos and videos inside the Guinness Storehouse?

Yes, you can take photos and we encourage it so long as it is safe to do so. You can find us on Facebook, follow us on Instagram or tweet us @homeofguinness. Don’t forget to tag us in your photos and tell us all about your trip.

How do I get to the Guinness Storehouse?

You can use the Google Map on our contact us page to get directions using your mobile phone to get to the Guinness Storehouse.

On Foot

The most common way to get to the Guinness Storehouse is to walk from Dublin City Centre.

By Tram (LUAS)

Dublin has a light rail tram that crosses the city called the LUAS (the Irish word for speed) If you are in the city centre you will need to get on the Red Line that goes towards Tallaght. There is a map at every station, and you can look up your nearest LUAS stop on their website or using the maps application on your phone.

The closest LUAS stop to the Guinness Storehouse is called James’s. When you get to James’s Luas stop you can follow a short route to get the main entrance of the Guinness Storehouse.

Walking Directions from James’s Street LUAS Stop:

  1. When you get off the tram turn left and head back along the track and turn right on to James Street.
  2. Walk a short distance until you see a turn on to Basin Street Lower. Turn right and walk to the end of the street.
  3. Turn left onto Basin view and walk around the corner until you see another left turn. Turn left on the St. James Avenue.
  4. Walk to the end of St. James Avenue and follow the loop in the road around until you see the Guinness Storehouse and old brewery building.
  5. Walk past the gates and then turn left onto Market Street South. The Guinness Storehouse entrance is on your left. You cannot miss it.

If you are travelling from O’Connell Street near Dublin’s famous Spire monument you can reach the Abbey Street LUAS by walking a short distance to Abbey Street.

By Bus

Dublin has very frequent public bus services that cross the entire city. If you are using the regular bus service, the buses are usually yellow and blue in colour with a number on the front of them that determines the route. There are numerous tour operators that also stop at the Guinness Storehouse, please check with your tour operator for more details on their specific route and times.

If you are travelling to the Guinness Storehouse you can get the following buses from O’Connell Street.

  • 13 towards Grange Castle, departing from stop 270
  • 40 towards Liffey Valley, departing from stop 270
  • 123 towards Walkinstown (Kilmanagh Road)

You will need to get off the bus on James’s Street and Watling Street at stop number 1940. When you exit the bus, walk to the left and look up at the end of the street, you will see a sign that points you to the Guinness Storehouse. It is a short walk from this sign. You can find more information and plan your route using the Dublin Bus app (for iPhone & Android) or using the Transport for Ireland Journey Planner (This site is in English only, but you can also use google maps in your native language)

If you are paying in cash, please make sure you have the exact change as buses do not accept notes or offer change in Ireland. Fare information can be found on dublinbus.ie

We recommend travellers use a Leap card as they offer better rates on travelling and are accepted by buses, trams and trains. You can get a tourist Leap card on the Leap Card website.

By Taxi

Dublin has a large amount of taxis and taxi services. You can hail one from any street in Dublin, the busier the street the quicker it will be. The taxi will drop you straight to the door. You can hail a taxi by using the Free Now application. Uber is not available in Dublin.

By Car

You can also drive to the Guinness Storehouse, there is a limited amount of parking available. Free parking is just minutes away on Crane Street and is offered on a first come, first serve basis. Parking on Market Street is reserved for coaches.

What apps can I get to find about more about travelling around Dublin?

It can be difficult to get around a city you are not familiar with. Luckily there is plenty of technology available to make things easier. You can get more detailed real time information by downloading various mobile applications for each method of transport.

What do tourists need to know about paying for travel and transport in Dublin?

You can pay in cash or using a Leap card on trams, trains and buses. Leap cards are cheaper and there is a special rate for travellers and tourists. Taxis do not accept Leap cards as payment. In general, it is best to pay in cash when travelling by taxi or by using the Free Now Application and paying with your card.

CAN WE TAKE A TOUR OF THE GUINNESS BREWERY?

To ensure the safety of our visitors and staff, some of our intimate upgrade experiences such as our Brewery Tour will remain closed to public groups for now.

Our official Guinness Brewery Tour brings visitors ‘behind the gates’ on the ultimate Guinness experience. The tour explores the past, present, and future of brewing at St. James’s Gate. Capacity and times are limited. Places are limited so book your tickets early to secure your place. Please note The Guinness Brewery Tour is strictly over 18s and is an English language tour./en/guinness-brewery-tour

WHAT IS THE GUINNESS ACADEMY?

The Guinness Academy is located on the fourth floor of the Guinness Storehouse. Here you can learn how to pour the perfect pint from one of our expert Beer Specialists at the Guinness Academy and claim your perfect pint certificate! The six-step ritual is as legendary as the beer itself - from the 119.5 seconds it takes to pour to the iconic surge and eventual settle. To ensure the safety of our visitors and staff, some of our experiences such as the Guinness Academy will remain closed to public groups for now.

HOW LONG DOES THE GUINNESS STOREHOUSE TOUR TAKE?

We recommend allowing at least 90 minutes to explore with the self-guided experience.

CAN I TAKE A SELF-GUIDED TOUR OF THE GUINNESS STOREHOUSE?

Absolutely. Self-guided experience tickets are available for purchase on our website.

Is the tour suitable for children?

Yes, it is, the building is also a child friendly place that has enough room for buggies / push chairs. Children under the age of 18 must be accompanied by an adult.

IS THERE AN AGE RESTRICTION TO ENTER THE GUINNESS STOREHOUSE?

No, there is no age restriction, so everyone can visit the Guinness Storehouse. However, if you are under the age of 18 you cannot drink or purchase alcohol, and you must be accompanied by an adult. Your ticket will entitle you to an included soft drink instead.

CAN I VISIT THE GRAVITY BAR WITHOUT A TICKET?

No - if you purchase the Self Guided & Gravity Bar ticket, and if you hold a valid photographic ID and Digital Covid Certificate or recognised equivalent you will be able to enjoy your included drink at the Gravity Bar (a pint of Guinness or one of our other Guinness beers (18+), or a soft drink).

WHERE CAN I BUY A TICKET FOR THE GUINNESS STOREHOUSE TOUR?

You can find our tickets on many websites and online tour operators but the best place to purchase tickets and guarantee the best price is by visiting our website www.guinness-storehouse.com. You can find our tickets on many websites and online tour operators but the best place to purchase tickets and guarantee the best price is by visiting our website www.guinness-storehouse.com.

DOES THE GUINNESS STOREHOUSE OFFER DISCOUNTED TICKETS?

Ticket rates are determined by the time and date of your visit. For the best rates on tickets you can book your ticket online on the Guinness Storehouse website.

HOW MUCH DOES A SINGLE ADMISSION COST TO THE GUINNESS STOREHOUSE?

We have various prices that correspond with the age of the visitor and the time of day. Please check our ticket purchase page for the most up to date pricing information.

  1. Adult ticket price starts from €18.00
  2. Child ticket (5-17 years) €10.00 and Children 0-4 go free.
  3. Family ticket (2 Adults + 2 Children) starts from €46.00

GROUP AND TOUR BOOKINGS

For information on tour groups and tour operator pricing, please contact the bookings team by emailing info@guinnessstorehouse.com

HOW CAN I CHANGE THE DATE AND TIME OF MY GUINNESS STOREHOUSE BOOKING?

Don't worry, you can change the date and time of your visit in the My Account section of the website or by clicking the Manage My Booking link in your confirmation email. Bookings can be modified up to 72 hours before your arrival time.

TO CHANGE YOUR BOOKING AND UPDATE YOUR TIME AND DATE SIMPLY:

  1. Click the Manage My Booking button from your confirmation email or go to My Account page on this website.
  2. Enter your email address and password.
  3. Check the box beside "I'm not a robot" and click "Sign In".
  4. On the account page, click "Exchange Tickets".
  5. Choose the ticket that you want to change and select your new date and time.
  6. Select the new date and time and submit your changes, if there is a difference in price, you will be asked to enter your card details to pay the difference.
  7. If you experience difficulties, please contact the bookings team by emailing info@guinnessstorehouse.com or calling +353 1 408 4800.

HOW TO GET YOUR PASSWORD IF YOU DO NOT HAVE ONE:

  1. Go to the My Account page on this website.
  2. Click "Forgot Password".
  3. Enter the email address used when making your booking.
  4. Check the box beside "I'm not a robot" and click "Reset Your Password".

CAN I GET A DISCOUNT ON THE GUINNESS STOREHOUSE TICKETS?

For the best rates on tickets, you can book your ticket online on the Guinness Storehouse website.

DO I HAVE TO BOOK MY GUINNESS STOREHOUSE TICKET IN ADVANCE?

We strongly recommend booking your visit in advance to secure an available timeslot for you and your group.

We ask that visitors arrive 5 minutes before your scheduled time slot. Failure to arrive within your allocated 15-minute time slot will result in your booking being deferred to the next available time slot. If your booking is deferred to a premium time slot, you will be required to pay the difference. We do not offer discounts if the ticket price goes down.

To ensure the safety of our visitors and staff, visitors and their belongings may be subject to a security screening before gaining entry to the Guinness Storehouse.

How will I receive my tickets if I book online?

When you purchase your ticket online, you’ll receive a confirmation email with your tickets.

Can I buy a Guinness Storehouse gift card?

We currently do not offer gift cards; you can purchase a ticket on someone’s behalf and enter their name and email address in the booking information. Please make sure to take note of the booking reference number on the order confirmation page.

CAN I CANCEL MY GUINNESS STOREHOUSE TICKET?

Once your tickets have been purchased, the ticket type is non-changeable and non-refundable except at the absolute discretion of the Guinness Storehouse. If you cannot make it on a specific day or time you are welcome to change your booking using My Account or by contacting the bookings team by emailing info@guinnessstorehouse.com or calling +353 1 408 4800.

WHERE CAN WE EAT AT THE GUINNESS STOREHOUSE?

Eating at The Guinness Storehouse has never been easier. Our restaurants can be booked either as part of your visit to Guinness Storehouse or just book directly here*

*Customers will need to provide a valid photo ID and Proof of Immunity on arrival to confirm that all are over 18 and are either fully vaccinated or have recovered from COVID-19 in the past 6 months. Under 18s who are in the care of a permitted person in an indoor setting, currently do not require Proof of Immunity

I have a Dublin Pass, do I need to book a ticket or inform you when I am coming to the Guinness Storehouse?

If you have a Dublin Pass, please ensure you prebook your visit in advance by emailing info@guinnessstorehouse.com or calling +353 1 408 4800. Please ensure to bring along your Dublin Pass on day of your visit as it will need to be scanned on entry.

I am getting the Hop-on Hop-off bus does it go to the Guinness Storehouse?

Yes, the Guinness Storehouse is a stop on Hop-on Hop-off services operating in Dublin. There is a drop off and pick up stop located at the entrance to Guinness Storehouse.

I’ve lost property on my visit to the Guinness Storehouse, what should I do?

There are a few things you can do. Send us a description of the lost item and its content if applicable to info@guinnessstorehouse.com

You can also call us on +353 1 408 4800

Or contact us on social media via Facebook, Twitter or Instagram.

I NEED TO CHANGE MY BOOKING DATE OR ARRIVAL TIME, HOW DO I DO IT?

If you cannot make it on a specific day or time you are welcome to change your booking using My Account or by contacting the bookings team by emailing info@guinnessstorehouse.com or calling +353 1 408 4800.

If your booking is deferred to a premium time slot, you will be required to pay the difference. We do not offer discounts if the ticket price goes down.

I wish to make a complaint about the Guinness Storehouse, how do I do this?

We take our customer experience very seriously. If you wish to make a complaint, please email info@guinnessstorehouse.com with all the details.

I would like to pay a compliment to a Guinness Storehouse staff member, how do I do this?

We value your feedback and appreciate that you would take the time to pay a compliment to a team member. You can email your compliments to info@guinnessstorehouse.com

I would like to leave a review for the Guinness Storehouse, where should I do this?

Thank you. We are always ready and willing to read reviews about your experience at the Guinness Storehouse to find out what we did right and where we might improve in the future. You can leave a review on any of the following platforms:

I HAVE MY LUGGAGE WITH ME, CAN I STORE MY LUGGAGE AT THE GUINNESS STOREHOUSE?

To ensure the safety of our visitors and staff, please only bring hand luggage as we won’t be able to store any of your bags or coats for now.

Does the Guinness Storehouse offer a concession for people with disabilities?

We don't offer concessions for visitors with disabilities, but we do offer free entry for a care assistant, limited to 1 person only, that visits with you, more information is available in our accessibility guide. If you have special requirements or further questions, please email info@guinnessstorehouse.com.

I would like to know more about sponsorship opportunities with the Guinness Storehouse?

You should contact the Diageo Sponsorship team at sponsorship@diageo.com.

I would like to host an event, do you hire the venue?

The Guinness Storehouse caters to a wide range of events large and small. You can read more about venue hire on our event hire pages. We also have a brochure available for download.

I would like to work at the Guinness Storehouse?

We're always looking to recruit talented people and thank you for your interest in working for us. You can see our current vacancies on the Diageo jobs portal.

CAN I COME IN AND VISIT THE SHOP WITHOUT A TICKET?

Visitors can visit our flagship store without purchasing an experience ticket. This store offers the largest collection of Guinness merchandise in the world, including “Storehouse Exclusives” like our latest collaboration with Carhatt clothing and a delicious range of confectionary, sauces and chutneys from our award-winning Irish producers. We also offer personalised engraving of Guinness glasses.

The Guinness retail store opening hours are Sunday - Thursday from 11am to 6pm, Friday and Saturday from 11am to 7pm.

You can also buy Guinness products from our online store.

Does the Guinness Storehouse Shop deliver?

Yes, we have a partnership with DHL that means you can buy in store your items and we will ship them to anywhere in the world for a fee of €25. You can also track your item and it is insured so you can have peace of mind that your goods will arrive safely to your chosen destination.

You can also buy Guinness products from our online store.

Where is the Guinness Museum?

The Guinness Museum is an often-used name for what is now known as the Guinness Storehouse, Ireland’s number one visitor attraction. In 1966, Rupert Guinness, 2nd Lord Iveagh, fulfilled a long-held ambition of opening a Brewery Museum at St. James’s Gate, to display historical brewery artefacts. Located in the old Chemists’ Laboratory on Watling Street, the museum was built to ‘showcase mementoes of Brewery life’. In its lifespan the Guinness Museum welcomed 10,000 visitors. The Guinness Storehouse carried on the tradition and to date has welcomed over 20 million visitors from around the world.

What can I do with old Guinness products like bottles and cans?

We regularly get people asking this question. Should you find that you have an old bottle or can of the black stuff at home we recommend that you keep it as a souvenir. If you would like to know more about your Guinness bottle you can contact the Guinness Archive.

The Guinness Archive has a large collection of Guinness bottles, cans, and labels, many of which are on display at the Guinness Storehouse. Please note that you should not drink any Guinness product that is past its sell by date.

I would like to get an item of Guinness memorabilia valued?

We do not provide valuations of old Guinness products but can assist in verifying their authenticity. For valuations, we recommend that you contact your local antique specialist or contact the independently run Guinness Collectors Club which provides memorabilia valuations for a fee. You can find them by visiting https://www.guinntiques.com

Where can I find out more about the history of Guinness?

If you are interested in finding out more about the history of Guinness, please take a look at the Guinness Archive pages: where you will find further information and view images from the Guinness Archive collection.

How can I access the Guinness Archive?

Researcher access to the Guinness Archive may be arranged in advance by appointment. Please contact the Guinness Archive team for more information.

WHERE IS THE GUINNESS RETAIL STORE?

The Guinness Storehouse Retail Store is our flagship shop, a one-of-a-kind retail experience housing the largest collection of Guinness merchandise in the world. This store offers the largest collection of Guinness merchandise in the world, including “Storehouse Exclusives” like our latest collaboration with Carhatt clothing and a delicious range of confectionary, sauces and chutneys from our award-winning Irish producers.

Our popular in-store laser engraving service allows you to customise official Guinness glassware with personalised names and messages. Visitors also have the option to pre-order personalised glasses when booking their tickets online.

You can also buy Guinness products from our online store.

Can I avail of tax-free shopping benefits at the Guinness Storehouse?

We offer easy-to-use tax-free shopping to our international visitors from outside the European Union, and all visitors can also avail of DHL international shipping for their purchased merchandise in-store at an extremely competitive rate. We accept all major debit/credit cards in-store – Visa / Maestro / Mastercard / Discovery / Amex, as well as Google Pay, Android Pay and Apple Pay.