TERMS & CONDITIONS OF PURCHASE – OFFICIAL GUINNESS BREWERY TOUR
The management reserves the right at all times to refuse admission.
By purchasing tickets for the Guinness Brewery Tour you acknowledge that you have read and agree to be bound by and subject to the following Terms and Conditions and have read and agree to the use of the information you provide us with.
- Please note that we need a minimum number of bookings for each tour to commence. If your tour is not available, we will offer you an alternative slot. If this is not suitable, you will be offered a full refund.
- Other than set out above, once your ticket has been purchased, the ticket is non-changeable and non-refundable except at the absolute discretion of the Guinness Storehouse.
- All prices are quoted in Euro. Whilst we reserve the right to increase or decrease our prices at any time before you book, once your booking is confirmed, the price of your booking as stated in the confirmation email will not be altered.
- Please arrive at the Guinness Storehouse information desk in admissions at least 10 minutes prior to the start of your allotted tour timeslot. If you are late, we shall assume that you have failed to attend and we reserve the right to continue the tour at the scheduled time in your absence. If you are late or you miss your allotted booking time, it is very unlikely that we will be able to reallocate you or your party to another slot and, for the avoidance of doubt, we are in no circumstances obliged to do so.
- We will use all reasonable endeavours to ensure that all aspects and areas of the Guinness Brewery Tour are available but breaks in production or essential maintenance may restrict access on the day of your visit. If there is substantial disruption to your Guinness Brewery Tour, we will refund you the cost of your ticket. Otherwise the Guinness Storehouse shall have no liability whatsoever, including no liability for travel expenses or any other out of pocket expenses in respect of closure of part or all of the Guinness Brewery at St. James’s Gate.
- As the Guinness Brewery Tour involves access to a working brewery, you will be required to wear safety clothing issued to you on your arrival. Please wear long sleeves and trousers for your visit as arms and legs are required to be covered for access to some buildings. Sensible footwear (no heels or open toed shoes) is also required. You may not be able to take part in the Guinness Brewery Tour if you are not dressed correctly. A name badge will be issued to you at the beginning of the Guinness Brewery Tour and you must wear this at all times during the tour.
- Due to the nature of the Guinness Brewery Tour, only small personal items can be taken on the tour and any larger items will need to be left at the information desk at the Guinness Storehouse.
- Photography and videography during the Guinness Brewery Tour is generally permitted but may be restricted at certain times, which will be advised by your host. Any instructions given by your host in this regard must be adhered to.
- From time to time the Guinness Storehouse or other authorised third parties may carry out photography or other recording at the venue and any images or recordings may feature visitors. Visitors consent to the use of such images by the Guinness Storehouse in connection with advertising, promotions or monitoring and acknowledge that the copyright in such images rests with the Guinness Storehouse and/or any authorised third party.
- As the Guinness Brewery Tour involves access to a working brewery, this tour is only open to those visitors aged 18 or over.
- It is not permitted to consume alcohol before the Guinness Brewery Tour commences and any visitor who is under the influence of alcohol may be refused entry to the Guinness Brewery Tour and no refund will be given.
- As the Guinness Brewery Tour involves a tour of a working brewery, physical access is restricted at certain times and it is not suitable for wheelchair access due to the nature of the site and potential health and safety conditions. Regrettably, guide dogs and hearing dogs are also not permitted on the Guinness Brewery Tour due to health and safety regulations entering production facilities. Alternatively, the Guinness Storehouse is fully accessible and would be delighted to welcome any visitors who require additional assistance.
- Access to the Guinness Storehouse is not included with the Guinness Brewery Tour. Tickets for the Guinness Storehouse can be found here.
Guinness Storehouse reserves the right, in its absolute discretion, to refuse entry on to or remove from its premises or the vicinity any person who:-
In addition to the foregoing, where a person has caused damage he/she must meet any expenses incurred as a result of such behaviour.
- has been convicted of a criminal offence, which, in the opinion of Guinness Storehouse is likely to affect the safety or enjoyment of other visitors;
- is behaving in a manner, which, in the opinion of Guinness Storehouse has, or is likely to affect the safety or enjoyment of other visitors, cause annoyance to other visitors, behaving in such a way as to cause danger or distress to others or damage the property;
- has used threatening, abusive or insulting words or behaviour or in any way provokes or behaves in a manner which may provoke a breach of the peace;
- is thought to be under the influence of alcohol or other substances.
- In accordance with Irish Law (and for health and safety purposes), smoking is strictly prohibited within the Guinness Storehouse and the Guinness Brewery at St. James’s Gate.
- Guinness Storehouse reserves the right to prosecute any persons found damaging or defacing any part of the premises.
Guinness Storehouse values the safety and comfort of our visitors above all. For your safety and the safety of others, visitors and their belongings are subject to a security screening before the Guinness Brewery Tour. Please review basic information about security screening and prohibited items below. We appreciate your patience and understanding of these procedures. The list below is not exhaustive and is subject to change and amendment at any stage by the Guinness Storehouse.
ALL weapons, including: firearms, knives, machetes and flick knives, any items deemed dangerous, any dual-use items that could be dangerous. Pepper spray is considered a fire arm in Ireland and it is therefore illegal to have in your possession.
All such items, if found during a search, will be confiscated and handed over to the Gardaí.
- SCISSORS, sharp instruments and tools are also prohibited and will be confiscated.
- Face masks and/or costumes which are designed to conceal the identity of a person are prohibited.
DO NOT leave items/bags unattended at any time.